I bought Scrivener not because it was marketed to me, but because I came across it and liked its ethos and its orientation to amateurs and hobbyists. I am an “amateur, hobbyist and small-time freelancer”. I would however like to respectfully disagree with your premise that Scrivener is a product for corporate clients. Yes, it is frustrating when we cannot get a problem resolved in the way that we might have wished. I hope that by now you will have calmed down a little.
You might also consider checking your customer service software because I doubt I’m the only customer who gets no responses from your automated systems. If you want to market Scrivener to small-time self-publishers and bloggers like me, cut your monster program into smaller pieces and let the customer add to it as he grows and needs more services. It’s like you’re fishing for angry customers. I don’t understand why you’re marketing this monster package of software through Nanowrimo. I bet it’s also a blessing to big-time writers like Stephen King. I can’t think of better software to facilitate corporate content and supervise a room full of content providers. If I were still working for Sawmill Marketing or NLV, I would beg my bosses to buy Scrivener. But I will recommend that amateurs, hobbyists, and small-time freelancers avoid buying it. Now that I have my work saved on Libre Office, I am happy to let the matter rest. I did everything everybody suggested before I posted here as a last resort. I have to have a license key in your system. And judging from my responses, I doubt that I’m the first customer who got lost in your system. You’re also treating me like a Luddite, which is insulting, as I’m certified to sell and use Salesforce. Speaking as a salesperson of 30+ years of experience, you guys sold me much more software than I needed.